Fine Toy Co
Mailing List

Return Policy

 

A note on wooden toys

The wood grain is visible under the colour stains on all our wooden toys. Sometimes there are also little knots and distinct markings which can affect  the uniformity of stain and colour. Grimm's Spiel and Holz design call these 'Jahresringe'

 

Damaged, incorrect or incomplete orders

We take every care to ensure your order arrives undamaged. Our toys are packaged to be resistant to impact and moisture. If your order arrives damaged, incorrect or incomplete;

  • Please make contact with us immediately amna@finetoyco.co.nz or phone (06) 874 7711
  • Re-seal in the packaging as soon as possible
  • Problems with orders must be reported with in 3 days of receipt of shipment.

Once the damaged/incorrect item has been returned to us, we will refund your payment minus shipping costs or ship another item immediately. Replacements will be shipped only to the original shipping address.

 

Refunds

If for some reason you are unhappy with your purchase, maybe it is not quite what you thought it was going to be...

  • Make contact with us within 2 days of recieving your order - amna@finetoyco.co.nz or phone (06) 874 7711
  • Re-seal in it's packaging immediately to ensure it returns to fine toy co in a saleable condition
  • Shipping fee's are not refundable
  • Once the items are returned to us you will recieve a refund of the purchase price less shipping costs and $10 fee for packaging and handling
  • Please order carefully and take note of product dimensions to get an accurate idea of what you will be receiving

 

Cancelling an order

Orders may be cancelled if the ordered items have not yet been made ready for shipping. Cancellations made more that two (2) hours after the original order was placed may be subject to a $10 packaging fee. We ship within 12-24 hours of purchase so if you do feel your purchase was a mistake, be in touch with us ASAP - amna@finetoyco (06) 874 7711